- Make sure you bought the right product and right amount of the product that the catalina is good for.
- Call 1-877-210-1917 (follow the prompts) or email them at catalinamarketing.com
When you contact Catalina you’ll need to give them:
- Your name & mailing address
- Store Name, Address & Store Number ( should be on your receipt)
- Date and time of your purchase
- Frequent Shopper Card #
- Total amount of purchase
- Which Catalina promo you were expecting. For example: “I bought 3 Kelloggs Cereals and was expecting to get a coupon for free milk”
If you email them you might send them a scanned copy of your receipt along with your info….it just helps to re-enforce with them that you did indeed buy the product, but it’s not necessary.
Catalina will tell you it will be 6-8 weeks before you will receive your coupon but it could actually take as little as one. Keep your receipt in a safe place until you receive your coupon in case you need to resend your information.