I was recently updating the Coupon Policy section of my ConsumerQueen.com Coupon Class binder and I realized I did not have a printable Coupon POlicy for KMart and there was not one on their website. I contacted KMart asking them to let me know what their official Coupon Policy was. Here is their response:
Good Afternoon Karen,
Thank you for contacting Kmart.com. I understand that you would like to know the Kmart coupon policy.
The following is the Kmart coupon policy.
Kmart’s Print-at-Home Internet Coupon Acceptance Policy. Effective March 1, 2009 Kmart will accept industry-standard, secure print-at-home coupons. This will provide additional benefits and incentives to our customers to help them save their money at Kmart. Due to the continuing shift in utilizing online facilities, allowing the redemption of print at home coupons is becoming a larger more important aspect to the budget wise customer. But there is a significant risk in fraudulent alerted coupons. It is critical that the following guidelines be understood and followed to identify coupons that will not be accepted by the Kmart register operators.
Kmart can only accept print-at-home coupons if they scan properly at checkout. Legitimate printable coupons are delivered using special software designed to print a properly rendered barcode on the coupon and limit the number of coupons printed. If the coupon dos not scan properly it cannot be accepted. Kmart will not accept coupons for more than about 75% of a product’s value. For example, a $2 off coupon for a product that sells for $2.25 is unlikely to be legitimate. If there are exceptions, Kmart is usually provided advance notice by the manufacturer. Coupons will be rejected if they appear distorted or blurry, altered in any way, or are obvious duplicates. Kmart will not accept ” FREE product” (no purchase required) print-at-home coupons. It is currently an industry practice not to produce print-at-home manufacturer’s coupons. We apologize for any inconvenience you may have experienced, regarding our coupons.
We want to make you happy. Please take our survey to tell us how we’re doing.
Andy M. (amule0)
Kmart Customer Care
Please note this policy is correct as of April 30, 2012. If I hear of any revisions I will let you know!