Returning gifts after the holidays can be a hassle but it helps to know what to expect when doing so. Here’s the return policies for 23 top stores courtesy of Coupons.com savings and consumer trends expert Jeanette Pavini!
- Amazon Holiday Return Policy
If you ordered directly from Amazon (no third-party sellers) between November 1, 2016 and December 31, 2016, those items may be returned until January 31, 2017 for a full refund, though you’re still subject to their other return guidelines.
If you ordered something from a third-party seller, you’re still eligible for this same holiday return policy unless otherwise stated in the seller’s individual return policy. You can find more details on the return policies for items not shipped by Amazon here.
- American Eagle Holiday Returns
Though there’s no return period listed on their site, American Eagle has two ways for you to return any merchandise to them. Your best bet is to return your item to a store near you, since this is free. You can do this even if you bought your items online, over the phone, or in a different store. Be sure to keep your invoice or receipt and bring the credit card you used for the original purchase. If you don’t have a receipt or invoice, you’ll still be credited the current price of the item in the form of an AE gift card (however they will not refund you shipping fees).
You can also ship your items back. Just put your items back in their original packaging if possible, note the items your returning and the reason(s) why on your invoice, and send them back via a mail carrier of your choice.
- Aeropostale Return Policy
If your Aeropostale merchandise hasn’t been washed, worn, or is defective, you can return or exchange it within 60 days of the date your purchased it as long as you have a receipt or gift receipt.
- Apple Holiday Return Policy
Normally, the Apple Store, both online and in-store, offers a 14-day return policy on any item. For the holidays, Apple has expanded this window: If an item was purchased between November 10 and December 25, 2016 you have until January 8, 2017 to return or exchange it.
- Barnes and Noble Holiday Returns
If you purchased something from Barnes and Noble between November 14 and December 31, 2016, it’s refundable or exchangeable through January 31, 2016. Be sure to save your receipt or gift receipt!
- Best Buy Holiday Return Policy
Almost every purchase made at Best Buy in November and December 2016 can be returned through January 15, 2017. If you made a purchase between October 30 and December 31, 2016, you have an extended return period that lasts through January 15, 2017, too, however this excludes any items purchased with a third-party contract, like mobile phone carrier contracts, AppleCare monthly plans, DirecTV, and more. Of course, all other terms and conditions of Best Buy’s Return & Exchange Promise also apply
If you’re a My Best Buy Elite or Elite Plus member, rejoice! You’ve got even more time to return or exchange any holiday items. Elite members can return or exchange items purchased between October 30 and December 31, 2016 up to January 30, 2017. Elite Plus members can return or exchange items purchased during that same timeframe through February 14, 2017. (Previously mentioned exclusions apply, though!)
- Carter’s Holiday Return Policy
Keep your Carter’s receipt in order to get a refund or exchange. Carter’s will exchange the item or refund you your full purchase price (minus shipping and handling for online orders) as long as your product is still in new condition and hasn’t been worn.
- The Children’s Place Holiday Return Policy
If you purchased your item at The Children’s Place between November 1 and December 1, 2016, you have through January 15, 2017 to return it as long as you have your original receipt.
- Home Depot Holiday Returns
If you’re able to return your item within 90 days of purchase and you still have your sales receipt, Home Depot will exchange it or refund you with cash, a credit to your account, or with store credit.
- JCPenney Holiday Returns
Any items purchased at JCPenney are eligible for exchange or a refund on your original method of payment as long as you have a receipt.
If you don’t have a receipt, those items can be exchanged or refunded at the item’s lowest selling price within the last 45 days, which will be issued in the form of a merchandise return voucher.
If you’re returning a gift with a gift receipt, you’re eligible for an exchange or a refund at the gift receipt price — this refund will come in the form of a JCPenney gift card.
Of course, some rules apply, so it’s good to check the JCPenney returns website to make sure your item is still returnable.
- Kate Spade Holiday Returns
If you’re returning an item to Kate Spade, it must be unused, unworn, and in good condition — make sure you keep those original hangtags attached and the original packaging, too
If you bought your item at full price, it must be returned within 30 days of purchase. If you bought it on sale, it needs to be returned within 14 days of purchase. However, if you bought your item during a surprise sale, select promotions, or if it’s a select item that’s considered final sale merchandise, it cannot be returned online or in shops.
- Kohl’s Holiday Return Policy
If you purchased premium electronics at Kohl’s between November 1 through December 25, 2016, they can be returned by January 31, 2017as long as you still have the original packaging and a valid receipt (they can also do an account lookup).
If you don’t have that original receipt, don’t fret. You’ll still be able to get a refund or even exchange — though if you paid with a check, you may get a merchandise credit, cash, or corporate refund.
If you have a gift receipt, you’ll still get an even exchange or merchandise credit.
If you paid with a Kohl’s Charge, any other major credit card, or added your Yes2You Rewards account to the transaction, they can look up your purchase and give you a refund. Otherwise, you’ll get an even exchange or merchandise credit based on the lowest 13-week sale price.
- Macy’s Holiday Returns
If you’re returning your Macy’s purchase, you have an entire year to bring your items back. Now that’s a return policy!
They accept returns or exchanges made within one year as long as your items are still in saleable condition. Of course, some restrictions do apply and should be posted in certain departments.
- Marshalls Holiday Return Policy
If you regularly shop at Marshalls, you probably already know about their 30-day return policy. Well, the big news this holiday season is that Marshalls has extended that 30-day policy!
If you purchased something between October 16 and December 24, 2016, you can return it through January 23, 2017. Their normal, 30-day policy kicks in again for all purchases made beginning December 26, 2016.
If you’ve got your receipt, you’ll receive a cash refund or charge credit. If you’ve got a gift receipt, you’ll receive a merchandise credit, and if you don’t have a receipt at all, don’t worry. You’ll still receive a merchandise credit, too.
- Microsoft Store Holiday Returns
If you purchased any products, subscriptions, or services from the Microsoft Store between November 11 and December 31, 2016, they may be returned or exchanged until January 31, 2017. However, they may be subject to other return or exchange guidelines.
- Overstock Holiday Return Policy
If you purchased an item at Overstock between November 1 and December 31, 2016, you need to initiate a return within 30 days of delivery or by January 31, 2017, whichever date is later, to get a full refund.
Your return needs to be received at the Overstock warehouse within 15 days of the return initiation, and all items must be in their original condition to qualify for a full refund. If your item was opened, used, or returned late, you may only receive a partial refund.
- Sears Holiday Return Policy
Returning something to Sears? Select items purchased between November 1 and December 24, 2016 will have an extended return period. Any items that typically have a 30-day return period can be returned through January 31, 2017.
This extended holiday return policy works for all sales, not just those with gift receipts, though you should note some items and purchases are excluded from the holiday return policy.
- Sierra Trading Post Holiday Returns
Any items you’re returning to Sierra Trading Post must be returned within 90 days and in original condition. (Original condition means you haven’t washed, worn (besides trying it on), damaged, or altered the item, and all hangtags must be in place along with the original packaging, where possible.
If you’re not able to return your item within the timeframe stated or in the conditions above, be aware it will be returned at your expense!
- Target Holiday Returns
If you shop at Target, it’s good to know that most unopened items that are still in new condition can be returned within 90 days for a full refund or exchange
However, some items do have a modified return policy that should be noted on your receipt, and any items that are already opened, have been damaged, or don’t have a receipt may be denied a refund or exchange
Certain items purchased between November 1 and December 25, 2016 will have their refund period start on December 26, 2016, and some items, like electronics, will only get a 30-day refund period.
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- T.J. Maxx Holiday Returns
Purchased something at T.J. Maxx between October 16 and December 24, 2016? You can still return it through January 23, 2017. The standard T.J. Maxx return policy will apply to all other purchase made on December 26 and after.
- Toys R Us Holiday Return Policy
While there doesn’t seem to be a specific holiday return policy for Toys R Us, it’s good to know that their general policy says most items returned within 90 days of the purchase date and with a receipt will be accepted.
- Walmart Holiday Return Policy
Walmart’s holiday return policy is extended for the holiday gift buying season for items that have a limited return or exchange period of 15 or 30 days.
If you purchased a limited return item (return within 15 or 30 days) between November 1 and December 24, 2016, the return window has been extended. Items that must be returned within 15 days can now be returned through January 10, 2017, and items that must be returned within 30 days can now be returned through January 25, 2017.
- Zappos Holiday Return Policy
Zappos’ standard 365 day return policy should get you through holiday returns no problem. Plus, they sweeten the deal with free return shipping year round.