So I should not have been so surprised when I walked into Mathis Brothers Furniture this week and received bad service. Last year when we were in the flood we bought all new furniture 2 months before the flood hit and it was destroyed. My friend Monica Brady tried to call and ask for the model #'s for the furniture so she could help my friends and family get it replaced. They treated her like crap and told her that I would have to come down in person. UM HELLO? My house is under water?
So this week we tried to use a gift certificate that the wonderful people at La-Z-Boy gave us for a promotion we did with them.(they have been so wonderful to us) We got to Mathis Brothers and I could already tell we were going to have a problem because our sales person had no clue what to do. The manager was trying to be as helpful as he could but it was a complete mess. I had the Lay-Z-Boy rep on one end of the phone and Mathis Brothers calling their supervisor on the other.
We thought we had it all settled. They took us around the store and helped us shop. When it was time to check out he took the GC to make a copy and gave us ours back. He then says look Im sorry but we have to wait till our Lay-Z-Boy rep comes in and he does not work weekends before we can let you use your GC. We can take your order though and then just deliver it on Tuesday, you just can't take it home today. I though no problem. So he gave us our recipts and our folder and told us he would call on Monday to schedule pick up.
I said OK but my husband is having surgery so you will have to call me on my cell because I will not be available this week and I want to get it taken care of before his surgery. So today flys by and no call. I call and get transferred to 5 people until I reached the manager Tyson (the one that helped me that day) He informed me that my sales person was supposed to keep the original and that he specifically told him to and that he was sorry that he did not do as he was told. He then proceeds to tell me that the sales rep said that I would be coming in today to bring him the GC? WHAT????? What part of my husband is having surgery today did you not understand? Oh wait lets back up when the sales rep told me he was going to make a copy of my GC he didn't. The manager said Oh he told me he didn't make a copy because he couldn't find a copy machine??????
So now I am working from home this week because I cannot leave my husband home by himself and I now will not get my furniture until I drive my happy butt back to Mathis Brothers and give it to them. So now because the sales rep did not do as he was told I will have to wait another week to get my furniture and waste even more gas money. OH! Did I tell you this was the 3rd time we had try to to come down and use this GC and no one could get it straight? YEP!!!!
I always try to go out of my way to tell a company when I receive good customer service and rarely do I blog about this kind of stuff but I just could not help myself this time. Enough was enough. Not only that but they admitted that they were at fault and still made me feel like crap and that I was not important.