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Walgreens Balance Rewards FAQ You NEED To Know!

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Understanding Register Rewards (RR) *  Walgreens Coupon Policy

Before we get started I want to thank my cashier Tim for being so helpful and answering my questions very patiently today. Thanks Tim!!

I went to Walgreens to “practice” doing Balance Rewards deals to see for myself exactly how they work so I could share my experience with you, our readers.

Here’s what I learned:

Q: Do you have to have the Balance Rewards card to get the sale prices, RR and Balance Rewards deals?
A. You have to have the card (or your phone number you signed up with) to get the Balance Rewards, RR and sale prices.  I was told by customer service when I called that you don’t have to have a card if you don’t want one 🙂

Q: Where do I sign up?
A: You can sign up online or in-store.

Q: How much are the points worth?
A: The more points you earn the more they’re worth.

Q: How long does it take for the points to show up in my account?
A: Your points will be credited 3-5 days after your purchase but will show up on your receipt balance immediately so you can keep track.

Q: Is there a limit on how many of the SAME Balance Rewards deals I can do in one transaction?
A.  There is no limit as long as there is no limit posted in the ad or in store.  I was told you can buy more than the limit stated BUT you will only get Balance Rewards for the limit.

You can see from my receipt, when I bought 2 of the Mitchum deodorants with a Balance Reward of 2,000 points each, I received 4,000 points! My receipt also let me know  I need 1,000 more points to reach a cash value of $5.00.

Just make sure you look for limits so that you won’t buy something that won’t earn you points.

Q: If I buy something that offers Balance Rewards and pay for it with Balance Rewards points will I earn points on what I bought?
A: YES! Walgreens just recently changed their policy to allow this 🙂

Q: If I get a rain check for an item that offers points will I still get my points when I redeem it?
A: If you redeem the rain check the week the product is offered you’ll get your points. When the week is over you’ll get the sale price but no points.

Q: What if I have to return an item that gave me points or if I have to return something I bought with points?
A: If you return something that gave you points, the points will be deducted from your total. If you return something you bought with your points you won’t get your points back but will get store credit.

Q: Is there a limit on how many points I can redeem in one transaction?
A: The limit is 50,000 ($50.00).

 If you have questions I haven’t covered post them in the comments section & I’ll do my best to search down the answer!

If you want to read the official version of all I just posted you can CLICK to view all the legal terms & conditions.

Check out our Current Walgreens Deals

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About the Author

has written 22398 posts on

Queen Mum does all of our store matchups and misc deals.She also Helps Melissa with Coupon Classes.

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  • Shelly T. September 17, 2012, 11:56 PM

    I have two questions. If you get a rain check on an item that gives Balance Rewards, will you still get the BR when the item comes in? Also, if you have to take back an item that you received a BR for, will the BR be deducted from your balance? Thanks in advance.

    • Queen Mum September 18, 2012, 12:33 PM

      Shelly, let me get back with you….those are two very good questions!

  • Queen Mum September 18, 2012, 12:59 PM

    Shelly, here’s the answer to your first question: If you get a raincheck it will only give you your points if you redeem it that week. After the week is over you’ll get the sale price but no points.

    Question 2: This is a two parter lol!! If you return a product you got points for, you will lose the points. If you bring back an item you bought with points you won’t get your points back but will get store credit.

  • Jen September 18, 2012, 4:17 PM

    Do you know if Walgreen’s plans to phase out the register rewards now that they are using the balance reward card? Thanks

  • Shelly T. September 18, 2012, 6:01 PM

    Thanks for getting back so quickly with the answers!

  • L Ols September 18, 2012, 7:14 PM

    I was disappointed today when at WAGS and he was ringing my stuff up, already had manu. coupons and when I went to give him my phone # for the Balance Rewards, he said it was too late that it had to be done at the beginning. How frustrating! I can go back and have them re-enter everything but what a waste of time.

  • Heather September 22, 2012, 2:24 AM

    So, if I sign up online, will I get an actual card? Or do I need to sign up in store to get a card?

    • Queen Mum September 22, 2012, 11:33 AM

      Heather it takes about 7-10 business days to get your card when you sign up online. I’m not sure they are issuing cards at the store, you may fill out the paperwork but still have to wait for them to mail it.

  • Pam September 25, 2012, 7:04 PM

    I have a question . If I make two or more transaction do I have to show my balance reward card for every transaction ?

    • Queen Mum September 26, 2012, 10:15 AM

      Yep, you’ll have to have your card scanned each time.

  • ADELE May 30, 2013, 12:24 PM

    How do you know how many points are on your card now? Can we look online for the balance. Also How do you go about redeeming the points? Do you just give them the card first & say I have this many points & I want to use it towards my purchase or what?



  • Caroline July 6, 2013, 5:06 PM

    Do the points ever expire?

    • Queen Mum July 6, 2013, 10:57 PM

      Nope…as long as you make any purchase at Walgreens in a 6th month period 🙂

  • Jayne Boykin August 30, 2013, 2:15 PM

    Walgreen’s often offers 2,000 points for a $10 purchase. Can the $10 total include tax, or does it have to be $10 BEFORE tax? The clerk made me throw in a pack of gum last time to make sure it was $10 AFTER tax.

    • Queen Mum August 30, 2013, 8:30 PM

      Jayne, whenever a store requires a certain purchase amount to get a reward or a free item it’s always before any taxes. 🙂

  • Kierstyn November 26, 2013, 12:18 PM

    How do I know how many points I have on my Balance Rewards Card ?

    • Queen Mum November 26, 2013, 7:31 PM

      Kierstyn it should print out on your receipt 🙂

  • Christy June 13, 2014, 12:32 PM

    If I have more then 50,000 points will I keep accrueing them. Or does it stop. And does it go any higher then 50,000 or $50

    • Queen Mum June 13, 2014, 10:06 PM

      Yes you’ll keep accruing them but the most you can redeem is 50,000 at one time. I don’t believe it goes any higher that 50,000 as far as how much the points are worth.

  • Amy August 13, 2014, 9:51 AM

    I have $50 worth of points at Walgreens so I was wondering if I may still earn the beauty bonus points from the in ad beauty coupon from this week if I use my saved points to pay for the items that would’ve gave me points using that coupon? I know I can’t earn regular points if I pay with points but I just wasn’t sure about the bonus beauty ones. I know I probably sound so confusing.

    • Queen Mum August 14, 2014, 11:35 AM

      Unfortunately, if you use points to buy anything that gives you points you won’t get them. You can use RR to buy points items and get your points but not using points to purchase them. Hope this helps 🙂

  • Jennifer August 21, 2014, 9:07 AM

    Help. Every time I go to use my Wags digital coupons it never works. Why?! I even complained to them before about it but it still won’t work.

    • Queen Mum August 22, 2014, 11:03 AM

      Jennifer, that’s something we can’t answer. Have you tried calling corporate?

  • Melissa August 21, 2014, 9:32 AM

    My husband forgot to use my card, is there a way to still get my points with my receipt?

    • Queen Mum August 22, 2014, 11:02 AM

      Hi Melissa, unfortunately I don’t think so.

  • Jenn September 14, 2015, 1:59 PM

    So I recently picked up some photos I ordered online BUT I forgot to ask the cashier to scan the 5X points coupon they have this week. Would it be wrong of me to return the photos and purchase them again except this time I’ll ask them to scan the coupon?

    • Queen Mum September 21, 2015, 8:34 PM

      Hi Jenn,

      Unless you’re planning on returning them and then immediately repurchasing them I don’t think it will work because they will dispose of the photos. Also, you’ll need to let the cashier know ahead of time what you are doing 🙂


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